1. Orders can be placed via this website, via Purchase Order and Invoice directly and via other online wholesale platforms. These terms & conditions apply to website and direct orders.

2. For orders placed via online wholesale platforms, the terms & conditions of those providers apply. 

3. To place a wholesale order online or directly you will need to be registered and logged in as a wholesale customer on the website.

4. Minimum wholesale order is 10 pieces of SKU ordered unless agreed separately.

5. Wholesale cost of products does not include shipping cost.

6. All shipping is based on international shipping rates and quote will be provided before despatched. 

7. Terms of payment are 60% of purchase price at time of ordering and 40% + shipping cost before order despatch. Special conditions can be discussed and arranged if agreed – for example, depending on the product and the cost of the purchase.

8. Allow 30 days for delivery of your order. If there are any issues impacting estimated delivery we will contact you.

9. Returns and refunds are available for items which are deficient in quality. Notification by customer must be provided within 7 days of receipt and refunds must be approved by James&Co CEO. 

10. Please also refer to the Commercial Terms and Conditions pertaining to contractual relationships with James&Co.

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