Frequently Asked Questions

What are your bags made of?

James&Co bags are made from washable paper, CORKSTORE bags and mirrors from FSC-certified natural cork, and Earth Totes bags from eco canvas and organic cotton. None of the products contain plastic, leather or synthetic leather-look coatings. See our materials.

Are the bags vegan?

Yes. No product uses leather or any animal material, and James&Co is PETA-approved Vegan.

Is cork waterproof?

Cork has a water-resistant surface, so splashes and spills can be wiped off with a damp cloth. It is not designed to be soaked. See cork care.

Can washable paper get wet?

Yes. Washable paper is water-resistant. It can be machine washed at up to 40 °C, or cleaned by hand with soap, warm water and a soft brush or cloth. See washable paper care.

What is the difference between a toiletry bag and a cosmetic bag?

A toiletry bag is larger and holds travel items such as shampoo, skincare and a razor. A cosmetic bag, or makeup bag, is smaller and holds makeup and small items for a handbag. Some of our bags work as both, such as ANNIE Large and MERRY.

Which bags suit men?

MERRY, BEV and ANNIE Large are unisex in design. See For Him and the His & Hers toiletry bag sets.

Where is James&Co based?

James&Co is an Australian-owned business, and all products are designed in Australia.

Where are your products made?

All our products are made in China. The washable paper comes from Germany, and the FSC-certified cork comes from Portugal. Orders are shipped from our warehouse in China.

How much is shipping and how long does it take?

Shipping within Australia is a flat $20 per order, however many items are in it. Orders are sent by FedEx express and usually arrive in 4 to 7 business days. See Shipping & Returns.

Do your prices include GST?

Yes. All prices include GST.

Can I return a product?

If your order arrives faulty or damaged, or you receive the wrong item, email us within 30 days of delivery with a photo and we will refund you. You can keep the item. We do not offer refunds for change of mind. See Shipping & Returns.

Is there a discount on my first order?

Yes. Your first order through our checkout receives an automatic 5% discount, which is shown in the cart and at checkout.

Can I buy wholesale for my store?

Yes. Wholesale orders are placed through the James&Co wholesale store.